Legal Services by MORE TH>N - How to make a complaint

We aim to please - but we know that sometimes things go wrong. If you have a problem or complaint, we want to know. Most problems can be dealt with by sending us an email.

Legal Services Complaints:

MORE TH>N insurance complaints:

or visit

We will endeavour to investigate your complaint and respond to you as quickly as possible. We undertake to either deal with your complaint, or acknowledge its receipt and confirm the timescales for a full response, within three working days of receipt.

If you are not satisfied with the response to your Legal Services complaint, you may send a further email for the attention of the General Manager to (or write to the General Manager, MORE TH>N Legal Services, Unit 2, Imperial Place, Maxwell Road, Borehamwood, Herts, WD6 1JN), with the reasons for your continued dissatisfaction. A separate and thorough review of your complaint will be conducted and a response sent directly to you.